What time can we CHECK-IN ?
Check-In time is after 4:00 p.m.
Please note: Due to the nature of vacation rentals, cleaning services
can require additional time. Residences are not always available at the earliest
listed check-in time, especially during peak seasons. A credit card or cash deposit
of USD250.00 will be taken at check-in to cover any incidentals, damages, etc. Cash
deposited will be mailed by check in 14 business days.
What time is CHECK-OUT ?
Check-out time for all properties is 10:00 a.m. and is strictly enforced. Any request
for late check-out must be approved by Front Desk (only when that particular home
is available/not a back-to-back booking). Sorry, late check-outs are not available
during peak summer months.
Where is the CHECK-IN / OUT LOCATION ?
Advantage Vacation Homes Office
7799 Styles Blvd.
Kissimmee, FL 34747
Mon - Sat 8:00 a.m. - 6:00 pm
Sunday - Closed
(All house keys must be returned to the office. They cannot under any circumstances
be left inside the home).
How far in advance can we make our RESERVATION ?
Reservations are accepted up to one year in advance. Reservations are considered
tentative if they are made for a future date for which rates have not been confirmed.
Once rates are confirmed, notice will be given. At this time, guests will have the
option of guaranteeing their tentative reservation with a deposit.
Can we book a GROUP or a FAMILY REUNION RESERVATION ?
Groups reserving 10 or more vacation residences, which meet specific booking requirements,
may be eligible for discount. Please call our Marketing Department for details.
What is your MINIMUM LENGTH OF STAY ?
Length of stay requirements vary by property and time of year. Rentals that do not
meet the minimum stay will be charged a one time cleaning fee.Fees vary by size
of home/condo. Please contact the reservation department for details.
What is you DEPOSIT POLICY ?
To confirm a reservation, a USD 250.00 deposit is required at the time of booking.
The full balance must be paid in full 30 days prior to arrival date. If a credit
card is used for payment, the credit card holder must present the credit card and
sign the sales draft slip at check-in.
How can we PAY for our reservation ?
Full balance MUST be paid 30 days prior to arrival. We accept money orders, cashiers
checks and most major credit cards. Any remaining balance due after the guest has
check-out will be automatically charged to the credit card on file.
Are there any TAXES to pay ?
Florida Law requires that sales tax and occupancy hotel-motel tax be collected on
all rentals. Tax requirements are subject to change by state and local taxing authorities
What is your REFUNDS AND CANCELLATIONS policies ?
Changes or cancellations received by Advantage Vacation Homes 31 days or more prior
to the arrival date are subject to a (USD50.00) processing fee. If received 30 to
15 days prior to the arrival date, the guest will forfeit (USD250.00) of the rental.
Cancellations received within 14 days of arrival or no-show will forfeit 100% of
the rental. Special Cancellation terms apply to special events and holidays - please
ask your reservationists for more detail. Please retain you cancellation number
as a proof of proper cancellation notice. No refunds are granted for early departure
and/or eviction. No refunds or reductions in rent are granted for mechanical failures
or malfunction, interruption of utilities or other maintenance problems concerning
air conditioners, heaters, dishwasher, washers, dryers, televisions, VCR, DVD players,
swimming pools, other appliances and amenities.
How many people can we have in your property ?
Our homes range from 3 to 15 miles from the Main Gate of Walt Disney World® Resort.
All properties are limited to the bed capacity or maximum occupancy standards and
are for the use of Registered Guests Only. Management reserves the right of eviction
for unauthorized occupancy
(maximum occupancy standards are regulated by the county fire chief and local authorities).
2 Bedrooms--Sleeps 4 to 6
3 Bedrooms--Sleeps 6 to 8
4 Bedrooms--Sleeps 8 to 10
5 & 6 Bedrooms--Sleeps 10 to 12
Do you provide any other SERVICES for the accommodation
Advantage Vacation Homes offers the following services upon request. Prices vary,
please contact the guest services for more information
- Gift Baskets
- Pool heat
- Crib and high chairs
- Roll away beds
- Mid-stay clean
- Daily clean
- Welcome food pack
- Safe rental
- Late check-out (contact front desk for approval)
- Early check-in (call prior to arrival)
Do provide PARKING ?
The number of available parking spaces will vary according to the property. Many
properties have restrictions for trucks, campers, boat, trailers, etc.
What is your SMOKING policy ?
ALL residences are designated non-smoking - smoking is allowed in pool areas and
Do you accept PETS ?
Pets are not allowed in any Advantage Vacation Homes property. Should a pet be found
in any home, a USD250 fine will be charged.
Do you provide SPECIAL NEEDS for handicap guests ?
If you have special needs, please be sure to request them at the time of reservation.
Our staff will accommodate everyone to the best of their ability.
Do you provide BARBECUE GRILLS in the homes ?
Some communities and private residences are equipped with barbecues grills. Please
use caution when grilling.
Note: Outdoor grilling is permitted only in designated areas. Grilling
on pool decks, balconies, or screened porches is prohibited by law.
Do you provide CRIBS, HIGHCHAIR AND SOFA-BEDS.. ?
MOST of our vacation homes have a crib, highchair and sofa-beds. Any additional
requests are subject to a rental charge.
Can we request POOL HEATING for the vacation homes ?
Guests acknowledge that lifeguards are not provided. Guests are responsible for
the safety of themselves, their children, and their guests. NO reciprocal agreements
exist between properties. Pools are for the use of property residents and guests
only. There is an extra charge for the heating of the pools and MUST be pre-paid
prior to arrival. (NOT ALL POOLS ARE HEATABLE) * see pool heating
policy at Main Office. Pools will be cleaned weekly and there will be times when
the pool must be treated which may render the pool temporarily unusable. This will
be done according to the pool maintenance department schedule and unfortunately
cannot be scheduled according to guests. When it rains or when screen doors are
left opened bugs and debris might get into the pool. We have provided each pool
with a net in case this happens.
What are the TELEPHONE SERVICES AND CHARGES ?
All residences have a telephone, which is not connected to a central switchboard.
A credit card, calling card, or phone card is required for long distance calls and
an activation fee may be charged. Most local and toll calls are free. For more information
please contact our Main Office. See guest services for phone card purchasing.
What happens when we lose the key to our vacation property
Should you be locked out of your rental residence during office hours, we will make
every effort to provide you with a spare key at no charge. However, an after office-hours
lock-out will result in a USD50.00 charge.
Do you sell ATTRACTIONS TICKETS ?
Our staff is highly trained in the hospitality industry and can assist with local
area, directions, dinner reservations and recommendations, area attractions and
much more. We sell discounted theme park tickets, as well as discounted dinner show
tickets. Why wait in long lines at the parks and pay full price, when you can save
money and time by purchasing tickets at the Front Desk. Please refer to our ticket
pricing sheet. More
Can you provide CAR RENTAL ?
To assist our guests with their vacation planning, we also provide car rentals;
choose from economy size car to the family mini van, at discounted prices. All taxes,
surcharges, optional insurance and additional fee's are paid by the renter directly
to the rental car agency at time of pickup. Subject to availability, based on rental
Do you offer TRAVEL INSURANCE ?
We offer travel insurance that will cover trip cancellation, trip interruption,
travel delay (daily limits apply) and emergency assistance. The cost is 6.5% of
your nightly rate excluding tax.
The payment is non-refundable and may not be purchased after arrival. No coverage
is in force unless payment has been made for this plan. For more details
please contact our reservation department. (For USA residents only)
Do you guarantee the property we book ?
Management strives to comply with all reservation requests for specific vacation
residences. However, due to changes in residence ownership, unforeseen mechanical
problems, or any other unforeseen circumstances, we cannot guarantee a specific
rental property. We reserve the right to change assignments without notice or liability
should a residence become unavailable.
What is the minimum AGE to stay in a vacation rental
We will not rent to vacationing students or singles under 21 years of age, unless
accompanied by a guardian. Any reservation made under false pretenses will be subject
to forfeiture of advance payment of rent and deposit and possible eviction.
Can we have a party in the vacation home ?
Loud or unusual behavior is strictly prohibited. Management reserves the right to
evict, without refund, any person who creates a disturbance or becomes a nuisance.
Violation of any property rules, including but not limited to the throwing or dropping
of any object from patios and balconies, will result in immediate eviction and forfeiture
of rent and deposit.
Can anyone check on the property during our stay ?
An authorized employee or repairman may enter premises during regular business hours
for any purpose connected with the repair, improvement, care and management of the
premises. The home you occupy may be listed for sale. If so there is a possibility
that our real estate office will call you and request a convenient time for a showing
during your stay. Every effort will be made to schedule showings so as not to interrupt
Are you a member of the VACATION RENTAL ASSOCIATION ?
Advantage Vacation Homes is one of the founders of the Central Florida Vacation
Rental Managers Associations and is proud to be a member adhering to its rules of
ethics and high standards of property management.
Do you own all the Vacation Properties you are offering
Advantage Vacation Homes serves as the agent and representative of all owners of
vacation properties in its rental program, and is acting, at all times, in and for
the best interest of the owners.
Can we purchase an insurance against any unintentional
damage to the vacation home ?
A Home Damage Waiver (HDW) is Mandatory, and can be purchased for USD45.00 to be
used in case of accidental damage done to the home above normal wear and tear. In
addition a credit card deposit will be taken at check-in to cover any additional
Home Damage Waiver conditions
As a guest (the person registered and all the persons sharing the same rental unit)
who has purchased a damage waiver staying at Advantage Vacation Homes property,
you will be not obligated to pay for loss or damage to the contents of the rental
unit you occupy. The damage waiver is limited to a maximum total of USD 750 damage
payment for stay and is applicable for the entire stay. (From check-in to the time
Damage Waiver Coverage does not include:
- Acts of God
- Intentional acts of guests.
- Gross negligence or willful conduct.
- Any cause, if the guest does not report the damage to Advantage Vacation Homes staff
by the time they check-out of the unit.
- Normal wear and tear.
- The waiver applies only to the direct physical loss or damages to a covered property.
It does not cover loss of use of such property.
- The waiver does not apply for loss or damage to any property owned by or brought
into the premises by a guest (s).
All damage must be reported immediately to Advantage Vacation Homes staff. Such
staff will have the sole authority to determine the extent of repairs necessary
to the property. The guest must report any loss or damage to the unit or its contents
to Advantage Vacation Homes management or this damage waiver is voided. Advantage
Vacation Home representatives have ultimate administration authority. Arbitration
is required prior to litigation. The prevailing shall be entitled to recovery and/or
reimbursement of all fees in connection with same.
Damage Waiver Effective Term
- The damage waiver becomes affective upon check-in to Advantage Vacation Homes unit.
- All benefits terminate at the end of the stay.
Damage Waiver Fees are NON REFUNDABLE
Are the homes fully equipped ?
All our homes are fully furnished. Each home has its own swimming pool. Heated pools
are available in the cooler months for an additional cost and must be requested
at the time of booking. Each home provides linens and towels, washer/dryer, iron/ironing
board, hair dryer and a fully equipped kitchen with coffee maker, microwave and
refrigerator. Each home also has cable television, VCR and /or DVD.
Can I request a SPECIFIC HOME or SUBDIVISION?
Subject to availability at the time of booking.
Why can't you guarantee the home that I request ?
We reserve the right to place a reservation in an alternate home of equal standard
prior to arrival should the home that was assigned have a maintenance issue, or
if the owner decides to sell their home.
Can I extend my stay ?
If the home or condo is available, and has not previously been assigned another
reservation, you may extend your stay in the same unit. If we have to move you to
another unit, the minimum night stay for the extension of the booking will apply.
Does the owner of home live in the home ?
There are times when the owner occupies their own vacation home, but this is a second
home for most owners, and primarily used for vacation rentals.
Do you have a BROCHURE that lists all your PROPERTIES?
It is impossible to keep a current brochure of all the homes we have as new owners
are added to our inventory on a frequent basis. We do have a brochure and maps indicating
the general location of our properties, which are all in close proximity to the
Are you in ORLANDO ?
Our homes are located in and around the Kissimmee (Walt Disney World® Resort)
area and are zoned for short term rental. Homes located in Orange County (Orlando)
are not zoned for short term rental.
Are you near the CONVENTION CENTER?
The Orlando Convention Center is located approximately 30 minutes from our office.
Travel time depends on the traffic and your specific home location. Interstate 4
is the main artery running from Daytona Beach to Tampa, and conveniently cuts through
Kissimmee, allowing easy access to the convention center and all major attractions
the area has to offer.
Are you located near the BEACH?
Our homes and condominiums are located in Central Florida, allowing easy access
to both east coast and west coast beaches. Cocoa Beach and Daytona Beach on the
each coast are both approximately an hour away. Clearwater and St. Petersburg beaches
on the west coast are approximately an hour and a half away.
Do you offer the TRANSPORTATION to the ATTRACTIONS?
No, our homes are located in residential neighborhoods and require that you have
your own transportation. There is no public transportation in these areas and therefore
no transportation to and from the attractions.
Do you have other LOCATIONS in ORLANDO ?
We are a growing company and are expanding our product range within the area. Currently
we have homes and condominiums in 3 neighboring counties near the Walt Disney World®
What is the difference between a SILVER, GOLD or PLATINUM
We have 3 categories of homes, to cater to the needs of the budget conscious all
the way to the luxury seeker. The silver homes/condos are perfect for the budget
minded vacationer bust still meet all the requirements for a clean and comfortable
vacation home. The gold homes/condos are perfect for guests seeking higher quality
accommodations, are more modern and spacious and have upgraded furnishings and appliances.
The platinum homes/condos are for the luxury seeker and boast exceptional décor
and have superior quality furnishings and exquisite designer appointments.
Are you still RESORTQUEST?
No. Advantage Vacation Homes is no longer associated with ResortQuest as of February,
2006. AVH is independently owned and managed. We have been servicing travelers from
around the world to the Central Florida and Walt Disney World® Resort area since