Click the following Frequently Asked Questions to see their answers :

1. What time can we CHECK-IN ?
2. What time is CHECK-OUT ?
3. Where is the CHECK-IN / OUT LOCATION ?
4. How far in advance can we make our RESERVATION ?
5. Can we book a GROUP or a FAMILY REUNION RESERVATION ?
6. What is your MINIMUM LENGTH OF STAY ?
7. What is you DEPOSIT POLICY ?
8. How can we PAY for our reservation ?
9. Are there any TAXES to pay ?
10. What is your REFUNDS AND CANCELLATIONS policies ?
11. How many people can we have in your property ?
12. Do you provide any other SERVICES for the accommodation ?
13. Do provide PARKING ?
14. What is your SMOKING policy ?
15. DO you accept PETS ?
16. Do you provide SPECIAL NEEDS for handicap guests ?
17. Do you provide BARBECUE GRILLS in the homes ?
18. Do you provide CRIBS, HIGHCHAIR AND SOFA-BEDS.. ?
19. Can we request POOL HEATING for the vacation homes ?
20. What are the TELEPHONE SERVICES AND CHARGES ?
21. What happens when we lose the key to our vacation property ?
22. Do you sell ATTRACTIONS TICKETS ?
23. Can you provide CAR RENTAL ?
24. Do you offer TRAVEL INSURANCE ?
25. Do you guarantee the property we book ?
26. What is the minimum AGE to stay in a vacation rental ?
27. Can we have a party in the vacation home ?
28. Can anyone check on the property during our stay ?
29. Are you a member of the VACATION RENTAL ASSOCIATION ?
30. Do you own all the Vacation Properties you are offering
31. Can we purchase an insurance against any unintentional damage to the vacation home ?
32- Are the homes fully equipped ?
33- Are the condos fully equipped?
34- Can I request a SPECIFIC HOME or SUBDIVISION?
35- Why can't you guarantee the home that I request ?
36- Can I extend my stay ?
37- Does the owner of home live in the home ?
38- Do you have a BROCHURE that lists all your PROPERTIES?
39- Are you in ORLANDO ?
40- Are you near the CONVENTION CENTER?
41- Are you located near the BEACH?
42- Do you offer the TRANSPORTATION to the ATTRACTIONS?
43- Do you have other LOCATIONS in ORLANDO ?
44- What is the difference between a BRONZE, SILVER, GOLD or PLATINUM HOME?
45- Are you still RESORTQUEST?

1- CHECK- IN

Check-In time is after 4:00 p.m. Please note: Due to the nature of vacation rentals, cleaning services can require additional time. Residences are not always available at the earliest listed check-in time, especially during peak seasons. A credit card or cash deposit of USD250.00 will be taken at check-in to cover any incidentals, damages, etc. Cash deposited will be mailed by check in 14 business days.

2- CHECK- OUT

Check-out time for all properties is 10:00 a.m. and is strictly enforced. Any request for late check-out must be approved by Front Desk (only when that particular home is available/not a back-to-back booking). Sorry, late check-outs are not available during peak summer months.

3. CHECK-IN / OUT LOCATIONS

Advantage Vacation Homes Office
7799 Styles Blvd.
Kissimmee , FL 34747

Sun - Thu 8:00 a.m. - 7:00 p.m.
Fri - Sat 8:00 a.m. - 10:00 p.m.

(All house keys must be returned to the office. They cannot under any circumstances be left inside the home).

4. ADVANCED RESERVATIONS

Reservations are accepted up to one year in advance. Those that are made for a future period, for which rates have not yet been set, are considered tentative. Once rates are set, notice will be given. At such time, guests will have the option of guaranteeing their tentative reservation with a deposit.

5. GROUP RESERVATIONS

Groups reserving 10 or more vacation residences, which meet specific booking requirements, may be eligible for discount. Please call our Marketing Department for details.

6. MINIMUM LENGTH OF STAY

Length of stay requirements vary by property and time of year. Rentals that do not meet the minimum stay will be charged a one time cleaning fee.Fees vary by size of home/condo. Please contact the reservation department for details.

7. DEPOSITS AND FEES

To confirm a reservation, a USD 250.00 deposit at the time of the booking is required. The final payment of the reservation must be paid in full 30 days prior to arrival date. If a credit card is used for payment, the credit card holder must present the credit card and sign the sales draft slip at check in.

8. PAYMENT

Full balance MUST be paid 30 days prior to arrival. <> Any balance owing after check-out is automatically charged to the credit card on file.

9. TAXES

Florida Law requires that sales tax and occupancy hotel-motel tax be collected on all rentals. Tax requirements are subject to change by state and local taxing authorities

11. OCCUPANCY

Our homes range from 3 to 15 miles from the Main Gate of Walt Disney World. All properties are limited to the bedding capacity and to Registered Guests Only . Management reserves the right of to evict for unauthorized occupancy.

Maximum occupancy
2 Bedrooms--Sleeps 4 to 6
3 Bedrooms--Sleeps 6 to 8
4 Bedrooms--Sleeps 8 to 10
5 & 6 Bedrooms--Sleeps 10 to 12

12. SPECIAL SERVICES

Advantage Vacation Homes offers the following services upon request. Prices vary, please contact the guest services for more information

- Gift Baskets
- Pool heat
- Crib and high chairs
- Roll away beds
- Mid-stay clean
- Daily clean
- Welcome food pack
- Fax IN/OUT
- Safe rental
- Late check-out (contact front desk for approval)
- Early check-in (call prior to arrival)

13. PARKING

The number of available parking spaces will vary according to the property. Many properties have restrictions for trucks, campers, boat, trailers, etc.

14. SMOKING

ALL residences are designated non-smoking - smoking is allowed in pool areas and on balconies.

15. PETS

Pets are not allowed in any Advantage Vacation Homes property. Should a pet be found in any home, a USD250 fine will be charged.

16. SPECIAL NEEDS

If you have special needs, please be sure to request them at the time of reservation. Our staff will accommodate everyone to the best of their ability.

18. CRIBS, HIGHCHAIR AND SOFA-BEDS

MOST of our vacation homes have a crib, highchair and sofa-beds. Any additional requests are subject to a rental charge.

19. POOL HEATING AND SAFETY

Guests acknowledge that lifeguards are not provided. Guests are responsible for the safety of themselves, their children, and their guests. NO reciprocal agreements exist between properties. Pools are for the use of property residents and guests only. There is an extra charge for the heating of the pools and MUST be pre-paid prior to arrival. (NOT ALL POOLS ARE HEATABLE) * see pool heating policy at Main Office. Pools will be cleaned weekly and there will be times when the pool must be treated which may render the pool temporarily unusable. This will be done according to the pool maintenance department schedule and unfortunately cannot be scheduled according to guests. When it rains or when screen doors are left opened bugs and debris might get into the pool. We have provided each pool with a net in case this happens.

20. TELEPHONE SERVICES AND CHARGES

All residences have a telephone, which is not connected to a central switchboard. A credit card, calling card, or phone card is required for long distance calls and an activation fee may be charged. Most local and toll calls are free. For more information please contact our Main Office. See guest services for phone card purchasing.

21. LOCK-OUT CHARGE

Should you be locked out of your rental residence during office hours, we will make every effort to provide you with a spare key at no charge. However, an after office-hours lock-out will result in a USD50.00 charge.

22. GUEST SERVICES AND ATTRACTIONS

Our staff is highly trained in the hospitality industry and can assist with local area, directions, dinner reservations and recommendations, area attractions and much more. We sell discounted theme park tickets, as well as discounted dinner show tickets. Why wait in long lines at the parks and pay full price, when you can save money and time by purchasing tickets at the Front Desk. Please refer to our ticket pricing sheet. More

23. CAR RENTAL

To assist our guests with their vacation planning, we also provide car rentals; choose from economy size car to the family mini van, at discounted prices. All taxes, surcharges, optional insurance and additional fee's are paid by the renter directly to the rental car agency at time of pickup. Subject to availability, based on rental car availability. More

24. TRAVEL INSURANCE

We offer travel insurance that will cover trip cancellation, trip interruption, travel delay (daily limits apply) and emergency assistance. The cost is 6.5% of your nightly rate excluding tax.

The payment is non-refundable and may not be purchased after arrival. No coverage is in force unless payment has been made for this plan. For more details please contact our reservation department. (For USA residents only) More

25. SUBSTITUTIONS

Management strives to comply with all reservation requests for specific vacation residences. However, due to changes in residence ownership, unforeseen mechanical problems, or any other unforeseen circumstances, we cannot guarantee a specific rental property. We reserve the right to change assignments without notice or liability should a residence become unavailable.

26. AGE

We will not rent to vacationing students or singles under 21 years of age, unless accompanied by a guardian. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit and possible eviction.

27. BEHAVIOR

Loud or unusual behavior is strictly prohibited. Management reserves the right to evict, without refund, any person who creates a disturbance or becomes a nuisance. Violation of any property rules, including but not limited to the throwing or dropping of any object from patios and balconies, will result in immediate eviction and forfeiture of rent and deposit.

28. ENTRY OF PREMISES

An authorized employee or repairman may enter premises during regular business hours for any purpose connected with the repair, improvement, care and management of the premises. The home you occupy may be listed for sale. If so there is a possibility that our real estate office will call you and request a convenient time for a showing during your stay. Every effort will be made to schedule showings so as not to interrupt your vacation.  

29. VACATION RENTAL MANAGERS ASSOCIATION

Advantage Vacation Homes is one of the founders of the Central Florida Vacation Rental Managers Associations and is proud to be a member adhering to its rules of ethics and high standards of property management.  

30. AGENCY DISCLOSURE

Advantage Vacation Homes serves as the agent and representative of all owners of vacation properties in its rental program, and is acting, at all times, in and for the best interest of the owners.

31. DAMAGE WAIVER

A Home Damage Waiver (HDW) is Mandatory, and can be purchased for USD45.00 to be used in case of accidental damage done to the home above normal wear and tear. In addition a credit card deposit will be taken at check-in to cover any additional charges.

Home Damage Waiver conditions
As a guest (the person registered and all the persons sharing the same rental unit) who has purchased a damage waiver staying at Advantage Vacation Homes property, you will be not obligated to pay for loss or damage to the contents of the rental unit you occupy. The damage waiver is limited to a maximum total of USD 750 damage payment for stay and is applicable for the entire stay. (From check-in to the time of check-out).

Damage Waiver Coverage does not include:
1. Acts of God
2. Intentional acts of guests.
3. Gross negligence or willful conduct.
4. Any cause, if the guest does not report the damage to Advantage Vacation Homes staff by
    the time they check-out of the unit.
5. Normal wear and tear.
6. The waiver applies only to the direct physical loss or damages to a covered property. It does     not cover loss of use of such property.
7. The waiver does not apply for loss or damage to any property owned by or brought into the
     premises by a guest (s).

Reporting Damages
All damage must be reported immediately to Advantage Vacation Homes staff. Such staff will have the sole authority to determine the extent of repairs necessary to the property. The guest must report any loss or damage to the unit or its contents to Advantage Vacation Homes management or this damage waiver is voided. Advantage Vacation Home representatives have ultimate administration authority. Arbitration is required prior to litigation. The prevailing shall be entitled to recovery and/or reimbursement of all fees in connection with same.

Damage Waiver Effective Term
A. The damage waiver becomes affective upon check-in to Advantage Vacation Homes unit.
B. All benefits terminate at the end of the stay.

Damage Waiver Fees are NON REFUNDABLE

32- VACATION HOMES EQUIPMENT

All our homes are fully furnished. Each home has its own swimming pool. Heated pools are available in the cooler months for an additional cost and must be requested at the time of booking. Each home provides linens and towels, washer/dryer, iron/ironing board, hair dryer and a fully equipped kitchen with coffee maker, microwave and refrigerator. Each home also has cable television, VCR and /or DVD.

34- A SPECIFIC HOME OR SUBDIVISION REQUESTS

Subject to availability at the time of booking.

35- REQUESTS GUARANTEE

We reserve the right to place a reservation in an alternate home of equal standard prior to arrival should the home that was assigned have a maintenance issue, or if the owner decides to sell their home.

36- STAY EXTENTION

If the home or condo is available, and has not previously been assigned another reservation, you may extend your stay in the same unit. If we have to move you to another unit, the minimum night stay for the extension of the booking will apply.

37- VACATION RENTAL OWNER

There are times when the owner occupies their own vacation home, but this is a second home for most owners, and primarily used for vacation rentals.

38- PROPERTY BROCHURE

It is impossible to keep a current brochure of all the homes we have as new owners are added to our inventory on a frequent basis. We do have a brochure and maps indicating the general location of our properties, which are all in close proximity to the major attractions.

39- LOCATION VS. ORLANDO

We have homes in and around the Kissimmee area ( Disney World Resort area ) which are zoned for short term rental. Orange County Homes { Orlando }are not zoned for short term rental.

40- THE ORLANDO CONVENTION CENTER?

About 30 minutes drive from our office & depends on the traffic and your home location.
Interstate 4 is the main artery running from Daytona Beach to Tampa , and cuts through Kissimmee , allowing easy access to the convention center and all major attractions the area has to offer.

41- THE BEACH ACCESS

Our homes and condominiums are located in Central Florida , allowing easy access to both the east and west Coast beaches. Cocoa Beach and Daytona Beach , on the east coast are both approximately an hour's drive away, while Clearwater and St. Petersburg Beaches on the west coast are approximately 1 ½ hours drive away.

42- ATTRACTIONS TRANSPORTATION

No, our homes are located in residential neighborhoods, and this self catering accommodation requires transportation due to the fact there is no public transportation in these areas.

43- OTHER LOCATIONS IN ORLANDO?

We are a growing company and are expanding our product range within the area. Currently we have homes and condominiums in 3 neighboring counties near the Walt Disney World.

44- CATEGORIES DIFFERENCE: BRONZE, SILVER, GOLD OR PLATINUM HOME/CONDO

We have 4 categories of homes, to cater to the needs of the budget conscious all the way to the luxury seeker. Each home, regardless of size or category offers the same amenities as outlined in the first question "Are the properties fully equipped?" but they differ in style and 'feel'. The Bronze homes are the most basic and often still have the original furnishings, which are simple in content and design. The Silver home has a more polished appearance and the Gold is more luxurious and stylish in its appeal. Our Platinum homes offer a designer look and are our top-of-the-line homes.

45- RESORTQUEST

No. Advantage Vacation Homes is no longer associated with ResortQuest as of February of 2006. AVH is independently owned and managed. We have been servicing travelers from around the world to the Central Florida and Disney World area since 1989.